Customer
Reviews
HEATING, COOLING, PLUMBING, & PEST CONTROL REVIEWS
As a local home service company, we take online reviews extremely seriously. Customer feedback is the largest factor in how we tailor our services to meet our customer’s expectations. The comfort and safety of our customers continue to be our top priority from the time we answer the phone to the moment the job is completed.
We encourage potential customers to research the reviews of local service companies in order to find a contractor you can depend on. In today’s world of information, there is no better way. If you have any feedback, negative or positive, please feel free to contact us via the online form or by calling us directly at (314) 717-0639.
OUR GOOGLE REVIEWS
Amazing crew replaced both of our HVAC systems in 1 day. No mess, and left us with state of the art systems. Highly recommend.
Response from the owner:We are happy to hear that Korey was so helpful. We are always happy to assist with your HVAC or Plumbing needs. Thank you Marty.
John Goste is awesome. Real friendly down to earth and knowledgeable. He also was able to give me some advise and tips for all the questions I had. JOHN is my new plumber.
Jerry did a great job checking my AC unit! Very personable and knowledgeable! If you need a checkup he’s your guy!
Ac check today. Jerry was super helpful and installed surge protection and a device that protects my furnace from water damage. Great experience.
Response from the owner:We are happy that you are being pro-active in protecting your HVAC system Jim. Thank you for your feedback, and trusting Superior Service.
John Goste was great. We had him look at several issues, and he was able to fix them quickly. We are very pleased with Superior.
Response from the owner:We are happy that John was so helpful. Thank you for trusting Superior Service with your plumbing needs John.
Danny was so professional, efficient and respectful. He installed our new water heater no time at all !
Response from the owner:That is fantastic feedback, and we are happy that your installation went quickly and seamlessly. Thank you Kyaria!
4/14/25
I had my yearly checkup on my ac today and everything went as smoothly as possibly. Angie called to let me know Jerry was on his way. Jerry showed up on time ready to work. We have requested Jerry everytime because he is the best and most friendly servicer ever! Thank you Jerry for being so wonderful and taking great care of us!!
Updated post....I had my yearly maintenance checkup on my a/c unit done by Jerry, who showed us we had a leak in the unit. All hvac is as old as the house. Jerry went over options and pricing. He even offered us a special they we're running for March. Set up appt. for new system. They were out in 2 days! Chris, Jr. and Kevin arrived early and prepared to work. The job took less time than scheduled. They couldn't have been nicer or more professional! Superior Service truly is superior!! They will handle all my service needs.
I called this am to schedule a repair for my furnance. Cindy answered the phone and was pleasant. She was able to get me an appt same day. She informed me Korey would call on his way to my house. Korey called within the hr and arrived ready to work on my furnace. He was informative, answered my questions, provided me with a yearly maintenance plan and was very professional. I will definitely recommend and am very happy with Korey and my service!! Thank you!
Update on my post from yesterday:
While Korey was at my house servicing my furnance, I asked about some plumbing needs. My expansion tank was bad, as well as a pressure regulator valve. He called the office before leaving my house to setup an appt. with one of their plumbers. I was lucky enough to have Nick Scanlon come over pretty much first thing in the morning. He was professional and courteous and got me all fixed up before lunchtime. The estimate was free since the company was at my house performing service the day prior. Also was given 5% off due to having service done the day prior. I couldn't be happier and more at peace with the work that was perfomed at my house. Thank you Nick!
I had my yearly checkup on my ac today and everything went as smoothly as possibly. Angie called to let me know Jerry was on his way. Jerry showed up on time ready to work. We have requested Jerry everytime because he is the best and most friendly servicer ever! Thank you Jerry for being so wonderful and taking great care of us!!
Updated post....I had my yearly maintenance checkup on my a/c unit done by Jerry, who showed us we had a leak in the unit. All hvac is as old as the house. Jerry went over options and pricing. He even offered us a special they we're running for March. Set up appt. for new system. They were out in 2 days! Chris, Jr. and Kevin arrived early and prepared to work. The job took less time than scheduled. They couldn't have been nicer or more professional! Superior Service truly is superior!! They will handle all my service needs.
I called this am to schedule a repair for my furnance. Cindy answered the phone and was pleasant. She was able to get me an appt same day. She informed me Korey would call on his way to my house. Korey called within the hr and arrived ready to work on my furnace. He was informative, answered my questions, provided me with a yearly maintenance plan and was very professional. I will definitely recommend and am very happy with Korey and my service!! Thank you!
Update on my post from yesterday:
While Korey was at my house servicing my furnance, I asked about some plumbing needs. My expansion tank was bad, as well as a pressure regulator valve. He called the office before leaving my house to setup an appt. with one of their plumbers. I was lucky enough to have Nick Scanlon come over pretty much first thing in the morning. He was professional and courteous and got me all fixed up before lunchtime. The estimate was free since the company was at my house performing service the day prior. Also was given 5% off due to having service done the day prior. I couldn't be happier and more at peace with the work that was perfomed at my house. Thank you Nick!
Response from the owner:We are delighted that your experiences have been Superior, and our team has been consistently informative and helpful. Thank you Kelly!
Corey was prompt, polite, and engaging. Thorough check up and explanations given. Our family has used Superior Heating and Cooling for almost 30 years and it has been consistently excellent professional service.
Highly recommend this company!
Highly recommend this company!
Response from the owner:We appreciate your continued trust, and loyalty to Superior Service. We look forward to assisting you for many more years. Thank you Mark.
Edit 4/11/25: Same day service for Plumbing issues. Danny was able to fix a pipe crack and get another technician scheduled. Good service as always.
Superior indeed! They replaced our hvac unit two years ago and have been wonderful to work with. They came out earlier this summer for the a/c tune up and again this week to check the furnace before the cold weather starts. The front office staff are very responsive, and tech Nick was professional and quick.
Superior indeed! They replaced our hvac unit two years ago and have been wonderful to work with. They came out earlier this summer for the a/c tune up and again this week to check the furnace before the cold weather starts. The front office staff are very responsive, and tech Nick was professional and quick.
Response from the owner:We always do our best to reach our customers in a timely manor. Thank you for trusting Superior Service with your heating, cooling, and plumbing needs Chandra.
John Goste was very nice and wonderful to have installed the new hot water heater. Thank you John.
Response from the owner:We appreciate you trusting Superior Service with your heating, cooling, plumbing, and pest control needs. Thank you Teresa.
Superior and Danny were great! Professional, friendly, knowledgeable and saved us money versus other plumbers who had much more expensive solutions. Our water pressure and clogged pipes all fixed.
Jerry went above and beyond on my ac unit. Super clean and shiny. Like brand new.
Jerry was very professional and thorough. He kept me informed the while visit and did a excellent job.
Teddy and Danny both provided clear and concise explanation of the work to be completed and the results to be expected from their work. Danny completed the agreed-upon work and did a fantastic job. Everything works as intended and for the purpose that I had the work completed so thank you Teddy and thank you Danny for all your help. Appreciate it.
Response from the owner:We are happy that your experience was very positive, and our team made the process seamless and were so helpful. Thank you for trusting Superior Service Tom!
Response from the owner:Thank you for trusting in Superior Service and the 5 stars Pamela.
Nick Copeland was through, professional and friendly. He explained the process. He was courteous and very helpful. I would highly recommend him to anyone who has a need for Superior’s services.
Response from the owner:We are happy that Nick was so helpful. Thank you for trusting Superior Service with your pest control, heating, cooling, and plumbing needs Dave.
Cody, Alex, and Kevin did a great job. Very professional and courteous.
Response from the owner:We are happy that your installation went seamlessly, and that our team was professional and respectful of your home. Thank you Jeff.
Jerry was great! Super friendly and discussed everything with me!
Response from the owner:We are delighted to hear that Anthony. Thank you for your feedback and the 5 stars!
John Goste and Superior were my heroes last Friday. Water heater went out on Thursday. A phone call later and I was scheduled for Friday morning to replace and upgrade the 1984 water heater. John was on time, efficient and cleaned everything up when he finished replacing the heater. Highly recommend.
Response from the owner:We always strive to do our best arriving to our customers in a timely manor. Especially when you have equipment that is failing we want to get you back up and running as quickly as possible. Thank you Theresa.
Jerry did a great job!
Response from the owner:Thank you for trusting Superior Service Ty!
Superior Service tech Jerry was at my house this morning! He was very courteous,professional and thorough! He answered all my questions too! I'd highly recommend Superior to my neighbors and friends!
Response from the owner:We are happy that Jerry was so helpful, and thorough. Thank you Stan!
Michael was amazing to work with!!
Response from the owner:We are delighted that Michael was so helpful. Thank you Chris.
Great experience with Jerry!
Response from the owner:That's wonderful Alishia! Thank you!
Superior Service was excellent! We recently had some issues with a water heater and another company told us a total replacement no questions asked. John Goste with Superior was timely, polite, and knowledgeable. He was very honest and gave a couple of options we could go with that ultimately worked better for our budget and needs. We will definitely be using them again!
Response from the owner:Our plumbers, and technicians always do their best to assess the situation in order to provide multiple options when possible so that you may make the best decision. We appreciate your trust in Superior Service for your plumbing, heating, cooling, and pest control needs. Thank you Brian.
Jerry from Superior Heating and cooling was on time, very transparent and professional.
Response from the owner:We are delighted that Jerry was so helpful, and punctual. Thank you Chad.
Excellent worker Persistent very experienced. What highly recommend.
Response from the owner:We appreciate your feedback, and 5 stars. Thank you Ron!
Nick was very prompt, he conducted himself in a very professional manner. As went about treating the house, he explained everything he was doing and why. I highly recommend Nick as a Pest Control Tech.
Response from the owner:We are happy that Nick was able to address your pest issues, and was so helpful. Thank you for your feedback Rick.
Korey was very knowledgeable about was needed and very helpful.
Response from the owner:We are happy that Korey was so helpful with your HVAC system. Thank you Karen.
Jerry is a very knowledgeable and likeable technician. He took care of all our concerns and requests. Great experience.
Response from the owner:That is wonderful to hear. Thank you David.
Without air for 3 days-Patrick Scherleth came in, assessed the unit and repair needs and took care of it! Not surprised since we ask for Patrick every time because if his professionalism and cheerful way about him! So very knowledgeable! Anyway we think Patrick is the GOAT (greatest of all time)!!!!! Thank you Patrick and enjoy your day !
The Bakers
The Bakers
Response from the owner:We appreciate you trusting Superior Service for so many years. Thank you Donna!
Jerry was very friendly and knowledgeable. I will definitely recommend and rehire this professional again.
Response from the owner:We are delighted that Jerry was so informative, and respectful. Thank you Lee!
Jerry has been my go to technician since I started using Superior. He is always informative does a fantastic job. I would highly recommend Jerry and Superior Service.
Response from the owner:We are happy to hear that Jerry has been so helpful. Thank you for trusting Superior Service Debbie.
Jerry was friendly, professional, and super knowledgeable about all things HVAC. He gave multiple recommendations to keep us comfortable at an affordable price! Highly recommend Superior and Jerry!
Response from the owner:That is fantastic to hear Ben. Thank you!
Cody, Zach, and Jake were courteous, professional, and friendly during the mini split installation. Thanks fellas! We will use Superior Service again.
Response from the owner:We are happy to hear that your installation went seamlessly, and we look forward to working with you in the future. Thank you Dan.
Response from the owner:Thank you for the 5 stars James!
Very competent and professional. Also very friendly. Does a great job.
Response from the owner:We are happy to hear that your experience was so positive. Thank you Robert!
John contacted us in the morning and arrived at our home exactly when he said he would be there. He was knowledgeable and offered us options without any pressure. He fixed the problem, cleaned up and checked all of the faucets before leaving. It was a pleasant experience working with John.
Response from the owner:We are happy that John was so helpful, informative, and respectful of your home. Thank you Beth.
4/7/25 danny did amazing installing the sump pump
1/22/25 danny was great and understanding
Danny was wonderful and courtious thank you superior service
1/22/25 danny was great and understanding
Danny was wonderful and courtious thank you superior service
Response from the owner:We are happy that Danny was able to get you set up for the rainy season. Thank you Glinda!
Chris was very fast and efficient
Explained everything we needed
Explained everything we needed
Response from the owner:We are happy that Chris was so helpful, and informative. Thank you Tanner.
Korey did a great job. He explained what was going on and was able to fix the issue on the spot. It ended up costing me a 1/3 of what it would if another company had done it. Thanks!
Response from the owner:We are happy that Korey was able to make the necessary repairs with minimal downtime, and able to save you some money as well. Thank you Kelly.
Jerry did our ac check and did excellent even in the rain.
Response from the owner:We are happy that you are keeping up your AC check ups. Our team is use to working in all types of weather, and happy to be of service. Thank you Larry.
Jerry Ayyad was fantastic. Professional and kept me apprised of the service work.
Response from the owner:That is wonderful Kim. Thank you for your feedback.
Jerry figured out the issue and did a great job!
Response from the owner:We are delighted to hear that Brian. Thank you!
Jerry is professional, courteous and respectful of our home. He did a great job and I highly recommend
Response from the owner:Thank you for your wonderful feedback, and 5 stars Matt!
Jerry
Response from the owner:Thank you for the 5 stars Harry!
Very detailed and very helpful. I hope I get Jerry at my next visit and all future visits
Response from the owner:We are happy that Jerry was so helpful. We would be happy to send him when he's available for your heating, and cooling needs. Thank you Valerie.
John Goste with Superior Service was prompt, helpful, and efficient. He took extra time to explain my options.
Response from the owner:We are delighted that John was so helpful, and kept you informed along the way. Thank you Angie.
Great service with reasonable prices. Arrived exactly at the time I was quoted and did very quick and professional work. Jerry Ayyad was friendly and knowledgeable. Overall, a pleasure to work with. Thanks!
Response from the owner:We are happy that Jerry was so prompt, and helpful. Thank you for trusting Superior Service Alex.
